Shipping & Returns
At Walnut Pines, we strive to make your shopping experience as smooth and enjoyable as possible. Here's everything you need to know about our shipping and return policies.
Shipping options
We offer several shipping options to meet your needs:
- Standard Shipping: Our most economical option, delivery within 3-7 business days.
- Expedited Shipping: For faster delivery, receive your order within 2-3 business days.
- Local Pickup: If you're in the Hartford, Ohio area, you can pick up your order at our physical location. Select this option at checkout.
Returns & exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, you can return or exchange it within 30 days of the original purchase date.
- Items must be in new, unused condition with all original tags and packaging.
- To initiate a return or exchange, please contact us at [[email]] with your order number and reason for return/exchange.
- Return shipping costs are the responsibility of the customer, unless the item is defective or the return is due to an error on our part.
Order processing
We know you're eager to receive your order! We typically process orders within 1-2 business days. You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Special touches
Yes, we offer gift wrapping for a small additional fee. You can select this option at checkout. We also take pride in our packaging, adding special touches to make your unboxing experience delightful. Our items are carefully wrapped in tissue paper and include a handwritten thank you note.
